How do I return an item?
Returns offers the following Returns Policy:

(1). EMAIL ME ( to obtain a return merchandise authorization and for instructions on repacking the phone so it arrives intact. Failure to obtain a return authorization will result in a $10/item restocking fee.

(2). Items that arrive broken will not be refunded.

(3). You may return the telephone for full refund less shipping as long as the telephone is postmarked within 7 days of delivery.

(4). Please return all items in original packaging. It must arrive in the same shape it left here in.

(5). I do not accept returns beyond 7 days after arrival. To clarify: the return package has to be postmarked within 7 days of arrival. Obviously it will not arrive back at Oldphones within 7 days of its arrival.

(6). Pack it well. I cannot refund phones that arrive broken.

(7). Don't ship any phone on its side - that tends to result in a broken phone.

(8). Don't put the handset on the cradle. Wrap the handset in bubble wrap and separate the base from the handset with plenty of padding. The most common reason for phones being broken in shipping is the handset banging against the base of the phone in shipping.

(9). Special orders (e.g., orders that do not appear on my site) are not returnable for refund.

(10). The following items are not returnable: books, handset cords, light bulbs, new old stock receiver elements or extensicords that were previously sealed, and any item NOT listed on the site that was special ordered. offers the following Limited Lifetime Warrantee:

Should your telephone fail to work within 3 months of delivery, we will fix or replace free of charge and ship back to you free of charge. After the first three months you will pay return shipping and for any parts if necessary. In other words, labor is always free for telephones purchased from We want your telephones to work for life.